Suddenly no internet nor tv. Has maybe to do with cancellation request

Welcome to the community ​@Pi0001as even though it's for a sad reason. I'm sorry to hear your connection is completely down at the moment ☹️

It's possible there has been a mix up in the requested date for cancellation, but it's also very possible that it is a coincidence that has nothing to do with your request. 

I suggest you contact our customer service to check if your cancellation order has been successfully placed, and per which date.  You can contact us via Facebook and X,  but it's also possible to schedule a phone call, where we will call u back at the time of your preference.  You can request the phone call via our  digitale assistent (scroll to the bottom of the page).  

Will you give me an update when you've spoken with one of my colleagues? Let's hope it is something that can be fixed very quick!