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Antwoord

Support needed for installation KPN equipment

  • November 27, 2024
  • 2 reacties
  • 55 keer bekeken
M
Nieuwkomer

I bought 4gb internet connection. I tried to install fiber box but it’s showing red alarm. I tried myself by following community documentation but it didn’t work. I also scheduled a technician but didn’t get any confirmation from KPN and even the technician didn’t show up. I tried to schedule technician again but it’s asking 85 euro. I need support from KPN asap as my new connection didn’t start yet. Please tell me how I can get support.

Beste antwoord door Anonymous

Hello ​@Mamun 

 

Call KPN customer service 0800-0402 (mo to fr 8AM - 6PM, sa 8AM - 5PM) and say to the computer you want to speak to an employee.

Ask for an installation technician, that is free of charge.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

A
  • Anonymous
  • Antwoord
  • November 27, 2024

Hello ​@Mamun 

 

Call KPN customer service 0800-0402 (mo to fr 8AM - 6PM, sa 8AM - 5PM) and say to the computer you want to speak to an employee.

Ask for an installation technician, that is free of charge.

Sanne van KPN
M
Nieuwkomer
  • Mamun
  • Auteur
  • Nieuwkomer
  • November 29, 2024

Thanks all for your valuable feedback. I talked with customer care and they informed me that one of their associated company will contact me to schedule a technician appointment. I didn’t get any phone call or email from that associate company yet. I am still waiting as I choose switching services from KPN

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