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Beantwoord

Support needed for installation KPN equipment

  • nov 27, 2024 9:44 p.m. UTC
  • 2 reacties
  • 82 keer bekeken
Nieuwkomer

I bought 4gb internet connection. I tried to install fiber box but it’s showing red alarm. I tried myself by following community documentation but it didn’t work. I also scheduled a technician but didn’t get any confirmation from KPN and even the technician didn’t show up. I tried to schedule technician again but it’s asking 85 euro. I need support from KPN asap as my new connection didn’t start yet. Please tell me how I can get support.

Beste antwoord door Anonymous

Hello ​@Mamun 

 

Call KPN customer service 0800-0402 (mo to fr 8AM - 6PM, sa 8AM - 5PM) and say to the computer you want to speak to an employee.

Ask for an installation technician, that is free of charge.

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2 reacties

  • Anonymous
  • Antwoord
  • nov 27, 2024 10:49 p.m. UTC

Hello ​@Mamun 

 

Call KPN customer service 0800-0402 (mo to fr 8AM - 6PM, sa 8AM - 5PM) and say to the computer you want to speak to an employee.

Ask for an installation technician, that is free of charge.

    Nieuwkomer
    • Mamun
    • Auteur
    • Nieuwkomer
    • nov 29, 2024 3:43 p.m. UTC

    Thanks all for your valuable feedback. I talked with customer care and they informed me that one of their associated company will contact me to schedule a technician appointment. I didn’t get any phone call or email from that associate company yet. I am still waiting as I choose switching services from KPN

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