Unable to connect with wifi

Hello ​@Jenloy and welcome to the KPN Community! 

I’m sorry to hear you’re having trouble with your Wi-Fi connection. There is not a lot of information to go on, but here are two simple steps you can try to fix the issue:

1. Reset the modem: Perform a factory reset of your modem. Keep in mind this will erase any custom settings, so you may need to set it up again. 

2. Check your Wi-Fi settings: Log in to your modem and ensure Wi-Fi is enabled. You can also check what the SSID and password is of your modem and try to connect with it. 

If the issue persists, consider contacting KPN customer support for further help. Click on the following link to schedule a callback request.