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Unable to request a refund for long outage

  • February 22, 2025
  • 1 reactie
  • 30 keer bekeken
A
Nieuwkomer

Hi,

 

I had an internet outage for 3 days due to an issue on KPN’s side. Unfortunately, when I go to the page for requesting a reimbursement, it says the outage hasn’t been solved yet.

 

The outage was definitely solved, so this seems to be an error.

Beste antwoord door Jasper van KPN

Hi ​@AndreiC, welcome to the community. When the outage is solved, you wouldn't expect it to say it's still there. Does that page work now, have you been able to request the reimbursment?

Of you haven't been able to, it's best to call us. The quickest way to do so is making a callback appointment on our site: Maak een belafspraak.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • February 25, 2025

Hi ​@AndreiC, welcome to the community. When the outage is solved, you wouldn't expect it to say it's still there. Does that page work now, have you been able to request the reimbursment?

Of you haven't been able to, it's best to call us. The quickest way to do so is making a callback appointment on our site: Maak een belafspraak.

"Life is measured in achievement, not in years alone" - Bruce McLaren

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