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Unstable internet connection in the evening

  • November 18, 2024
  • 3 reacties
  • 64 keer bekeken

The internet connection is either unstable or non-existent in the evening. We have tried resetting and everything suggested.
Also even during the day the WiFi light on the Experia box 12 is blinking stays stable for about 2 seconds on and off and then keeps blinking but then the WiFi still works.
Could this be a problem with the equipment?

 

Would be very grateful for any advice. 
Many thanks in advance. 

Beste antwoord door Alexandra van KPN

Hi and welcome to our community ​@Amila!

A blinking wifi light usually is a sign of activity, so that shouldn't be a problem. Wifi is wireless, obviously, and the signal travels through the ‘air’: this means that the signal is sensitive for disruptions caused by other signals and wifi networks in your environment. This is why there isn't one solution that always fixes problems with a wifi connection. 

Did you test your internetconnection with a cable? And does that work as it should? This is the best test to check if your connection and modem are OK.

For improving your wifi connection, try our Wifi Manager. This is a servicetool that helps you to check your whole connection and will help you improve wifi. It is in Dutch though, so I hope you're able to translate it. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Alexandra van KPN
Moderator
Forum|alt.badge.img+21

Hi and welcome to our community ​@Amila!

A blinking wifi light usually is a sign of activity, so that shouldn't be a problem. Wifi is wireless, obviously, and the signal travels through the ‘air’: this means that the signal is sensitive for disruptions caused by other signals and wifi networks in your environment. This is why there isn't one solution that always fixes problems with a wifi connection. 

Did you test your internetconnection with a cable? And does that work as it should? This is the best test to check if your connection and modem are OK.

For improving your wifi connection, try our Wifi Manager. This is a servicetool that helps you to check your whole connection and will help you improve wifi. It is in Dutch though, so I hope you're able to translate it. 


  • Auteur
  • Nieuwkomer
  • November 20, 2024

Thankyou I will try that as well. 


Alexandra van KPN
Moderator
Forum|alt.badge.img+21

I hope this will help ​@Amila! If you've got further questions, you can leave them here. Or you can make an appointment to be called back by our customer service, if you need faster help and support with this.