Skip to main content
Antwoord

unstable WIFI esperia V10A

  • September 2, 2019
  • 3 reacties
  • 102 keer bekeken
Federica86
Nieuwkomer
Forum|alt.badge.img
hello, I put kpn few days ago and there s something wrong with the signal.
Signal is quite good but drop unexpectedly and I have to re connect my devices every time.
It s very unstable, I work from home and I need something stable.
I just reset the box, I didn t restored it yet.
I m using only the 2.4 but seems is not working.
I red is better to change box and move to V10...

I will call kpn but in the meantime I want know if there a solution... maybe restore to factory default or do something else.

thanks

Fede

Beste antwoord door Alex van KPN

Hi Federica, welcome on our board.

Would you please fill in your profile with your address so that I can check your connection? When working from home, are you using a VPN? Does this only happen when using the VPN? Also, what devices do you have?
federica centonze
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    Alex van KPN
    Moderator
    Forum|alt.badge.img+26
    • Alex van KPN
    • Moderator
    • Antwoord
    • September 3, 2019
    Hi Federica, welcome on our board.

    Would you please fill in your profile with your address so that I can check your connection? When working from home, are you using a VPN? Does this only happen when using the VPN? Also, what devices do you have?
    Federica86
    Nieuwkomer
    Forum|alt.badge.img
    • Federica86
    • Auteur
    • Nieuwkomer
    • September 3, 2019
    H Alex_p!
    I Ve done! I put my address!
    The issue happen not only with the vpn but also when I use my pc not for job.
    It s a disaster...

    Can you check for me ?

    Thanks
    federica centonze
    Alex van KPN
    Moderator
    Forum|alt.badge.img+26
    • Alex van KPN
    • Moderator
    • September 3, 2019
    The signal itself seems to be good, and the V10A shouldn't be the issue with this problem. I say this from experience, using one myself at home. Would it be ok for me to reset the router from here?

    I would also like to send an engineer to check the connection and the connection point, if this doesn't work. The only problem is the first free one I got is on the 10th this month, in a week. So I hope the reset helps. at least temporary.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement