Wanneer ontvang ik het installatiepakket?

Hi KPN Community / Moderators,

I need assistance checking the status of my order and an open priority ticket regarding my delayed installation package.

Here is the timeline:

• Original delivery date: The package was scheduled to arrive on Friday, September 25th. We contacted customer service that day, and they promised it would be shipped.

• Follow-up call: By Monday, September 28th, the package had still not arrived. We called again, and a priority support ticket was opened to resolve the shipment issue.

• Current status: Despite the priority ticket, there has been zero progress, updates, or feedback regarding the delivery.

Could a moderator please check the system for any updates on this ticket and let me know when the package will actually be dispatched?

My customer number (***) and full address details are completed in my forum profile settings.

Thank you for your help!

Admin: removed customer number