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Want to cancel my subscription, because the connection date is so late

  • March 28, 2020
  • 2 reacties
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Nieuwkomer

I want to cancel my subscription, which I just started yesterday.

Could someone help me with it?

 The service call only speaks Dutch, they just said no English then hanged up.

I want to cancel it because the subscription date starts on April 1, however, the connection date is much late, on April 28. The contract didn't mention this information at all. And I'm in desperate need of internet right now.

Beste antwoord door Thomas van KPN

Hello @Emma1437 welcome to our forum! 
I can understand you wouldn't want to wait this long for a subscription! I'm afraid you will have to speak to the cancellations department about this.
You can reach them by phone on 0800-0402 (where they should speak english) but you can also use this online form. My apologies for being hung up on like that, it should not have happened!

I would like to point out however that your subscription would not start before the installation date, you would not pay for a subscription you could not use yet. 

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    2 reacties

    Thomas van KPN
    Moderator
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    • Thomas van KPN
    • Moderator
    • Antwoord
    • March 30, 2020

    Hello @Emma1437 welcome to our forum! 
    I can understand you wouldn't want to wait this long for a subscription! I'm afraid you will have to speak to the cancellations department about this.
    You can reach them by phone on 0800-0402 (where they should speak english) but you can also use this online form. My apologies for being hung up on like that, it should not have happened!

    I would like to point out however that your subscription would not start before the installation date, you would not pay for a subscription you could not use yet. 

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    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hello @Emma1437 It's been a few days, have you spoken to my colleagues yet?

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