“Your broadband physical link is down” error message

Hey everyone,

So i have been getting this error msg for 2 days now, as well as the “please check your dsl, ethernet or 3/4g uplink connection status. I tried restarting my experia v10 box and also shutting it on and off and nothing works. I have tried contacting customer service line but they say they are busy. I then went in the kpn app to book an appointment with an engineer but when the browser tab opened it said “oops we are having issues atm”. Yeah very convenient…Anyways does anyone know what i can do? Do i have to go physically to the store for kpn to help me out? I need to work and my internet keeps disconnecting all the time.