KPN not cancelling my contract despite submitting documents

Hey ​@MiniKun. If you are moving abroad, you don’t want your KPN contract to keep following you. It’s understandable that you want to know what's going on.

It’s important that you send us the required documents for cancellation due to emigration. Here’s what is needed in this case:

Moving Abroad / Emigration:
You can terminate your contract via https://www.kpn.com/emigreren. 
Evidence Required: Proof of deregistration from your previous municipality or an employment contract/statement from an educational institution abroad.
For Mobile subscriptions: Any outstanding device credit must be paid off first. 
Processing time: 5 working days due to ending the BKR registration. 
Subscription costs from the day of emigration will be credited.

A common mistake is that sometimes customers send the request for deregistration from the municipality instead of the actual proof. This is not the correct document. You will later receive the official proof of deregistration by email as a PDF, and only this counts as valid evidence. Alternatively, a copy of an employment contract with a company or organization based abroad is also sufficient.

If you are sure you have already sent the correct document, it’s best to call us again. The cancellations department will make a note on whether the evidence has been approved or not. You can make a callback appointment for this, on a date and time that suits you best. Click on the following link: schedule a callback request