No Level visible in Combivoordeel MijnKPN

Hello,

Yes, all 3 subscriptions are added and still no level visiible, and I don't believe that with 2 mobiles and home internet there will be  no level

You should have level 1 ​@Svich.

Can you please fill in this form to activate Combivoordeel? I think your internet subscription has not been added correctly, and filling in the form will solve this problem 😊

Unfortunately, tried that alrady many times. Every time I got this info:

Hmm, can you click the ‘check your benefits’ button ​@Svich? And screenshot the result? 

Yes. When I clik on it it move mo to the app screen:

I go to products and see all subscriptions, After i go down and chose see your benneffits I got the same screen with no level

I'm sorry for the late reply ​@Svich, I did type a message but it doesn't seem to be placed correctly 😑

Seeing this, I'm not sure what's going wrong to be honest. I think it's best to have a special departement take a look at this, and you need ‘live’ contact with one of my colleagues in order to notify them about this issue. For this, you can contact us via Facebook and X, but it's also possible to schedule a phone call, where we will call u back at the time of your preference. You can request the phone cal via our digitale assistent (scroll to the bottom of the page).