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I recently moved to a new apartment and set internet over there.  However, I noticed that there are 2 unknown numbers also sharing the combi benefit with €7,50 reduction on mobile fee each month.  On the other hand, I, who is paying the internet only gets €5,00 per month.  I assume these numbers belong to previous tenants and wonder how to remove them from the list?

 

Thanks,

Michael

Hi ​@Michael Ko . Welcome.

That's pretty weird because you are in control of what numbers are added there.  Do you have KPN id installed? You should be able to remove those numbers and add the ones you want.

Are you the only user with acces to your private KPN interface? 

https://inloggen.kpn.com/

Hi ​@Erwin van KPN ,

 

Yes I have a KPN ID and is the only one that can access it.  Can you tell me where I can modify the list?  I’ve never seen those numbers before, not to mention adding them into my list proactively.  I assume its your system links them with my internet due to same address of paybill. 

Can you provide a screenshot (with the numbers blurred out) ?

The most practival way would be to call 0800 0402.   My collegue can remove the numbers for you if you want. 

Reageer


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