Activated multisim on Apple Watch but it does not appear there

Hi @Giuseppe S, welcome to our forum. It sounds like something went wrong while activating it, causing this strange message. Have you tried calling us about this already (at 0800-0402)? That is the quickest way to take a closer look at it.

If you haven't or it hasn't been gesolved that way, you can fill out your profile completely (postal code, house number, name and date of birth of the subscriber, the 06-number and the last 3 digits of your IBAN) and tell us you've done so. Then I'll be able to take a look at it too.

Hi @Jasper ! 

I didn’t call 0800-0402 yet, if you are able to help me through the forum would be great, otherwise I’ll try calling later.

I added my info to the profile.

Thank you :)

Thanks @Giuseppe S, I’ve taken a look and it looks like multisim did activate on the 20th. Which is also the date you created this topic. But it hasn't shown up on your Apple Watch or in the Apple Watch app on your iPhone yet?

Hi @Jasper , yes, the sim doesn’t appear on either the Apple watch or the watch app on the iphone, and I cannot follow the procedure to reactivate the sim, because the kpn website tells me that I already have a multisim active.

Thank you @Giuseppe S, that is a shame. I've created a ticket for the specialist. They'll take a further look into it for us and contact you directly.