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Beantwoord

Can my wife accept my newly ordered phone delivery?

  • mrt 26, 2025 11:08 a.m. UTC
  • 2 reacties
  • 40 keer bekeken
Djaniie
Nieuwkomer

Hi.I make a order with a new abbonament with phone.It will come tommorow ,with the corier.Is it possible if my wife take the order? I will give her my id card ,bank card and everything.Because in hours which i have to choose i work so is that possible?

Beste antwoord door Alex van KPN

Hi ​@Djaniie, welcome on our community. 
I suspect the courier has already been by today. As you may have noticed, unfortunately, this is not possible with a new subscription that includes a device. You need to be present for this. We do this to prevent fraud. 

Hopefully you'll be able to be present next time.

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    2 reacties

    Alex van KPN
    Moderator
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    • Alex van KPN
    • Moderator
    • Antwoord
    • mrt 27, 2025 6:41 p.m. UTC

    Hi ​@Djaniie, welcome on our community. 
    I suspect the courier has already been by today. As you may have noticed, unfortunately, this is not possible with a new subscription that includes a device. You need to be present for this. We do this to prevent fraud. 

    Hopefully you'll be able to be present next time.

      Djaniie
      Nieuwkomer
      • Djaniie
      • Auteur
      • Nieuwkomer
      • mrt 28, 2025 3:25 p.m. UTC

      Thank you

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