Skip to main content

Greetings, I've been trying for weeks now to get a hold of someone within kpn, difficult task I may add. I need to speak with someone directly (not a useless robot) or I'll just stop with the payments, that will fix it on my end... I'm NOT going to be paying something I'm not using.

This is a URGENT matter, I'm not in the country anymore…

I have two Sim card abonnement I want to cancel... Reaching me through this forum won't do.

Contact me directly either by email which is * or by phone call in which case my number is *. Notice I'm abroad so don't forget the +31 if needed.

Best regards,

Renato

*Admin: data removed because of privacy.

Hi@RenatoLeite , welcome to our Forum and thank you for your message.

I understand it's difficult to cancel your subscription with KPN via chat or our call center. I think the message that we cannot reach you through the Forum is a bit strange, because you do post this message on the Forum and that's how we work. Unfortunately, I cannot cancel a subscription, and certainly not without proper verification. If the subscriptions have already served their contract, you can reach KPN by telephone at +31612001200 to cancel it. Say the words 'opzeggen mobiel' and you will be redirected to a colleague of mine.

You can also do it online. The processing takes a little bit longer though.

Also the LiveChat function can cancel the contract. But therefore you must answer some questions in advance so you will be redirected to the right collaborator.

@RenatoLeite, did the cancellation ultimately succeed?

Reageer


De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaarden