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Cancellation

  • October 15, 2019
  • 2 reacties
  • 81 keer bekeken
RenatoLeite
Nieuwkomer

Greetings, I've been trying for weeks now to get a hold of someone within kpn, difficult task I may add. I need to speak with someone directly (not a useless robot) or I'll just stop with the payments, that will fix it on my end... I'm NOT going to be paying something I'm not using.

This is a URGENT matter, I'm not in the country anymore…

I have two Sim card abonnement I want to cancel... Reaching me through this forum won't do.

Contact me directly either by email which is * or by phone call in which case my number is *. Notice I'm abroad so don't forget the +31 if needed.

Best regards,

Renato

*Admin: data removed because of privacy.

Beste antwoord door Susan_

Hi@RenatoLeite , welcome to our Forum and thank you for your message.

I understand it's difficult to cancel your subscription with KPN via chat or our call center. I think the message that we cannot reach you through the Forum is a bit strange, because you do post this message on the Forum and that's how we work. Unfortunately, I cannot cancel a subscription, and certainly not without proper verification. If the subscriptions have already served their contract, you can reach KPN by telephone at +31612001200 to cancel it. Say the words 'opzeggen mobiel' and you will be redirected to a colleague of mine.

You can also do it online. The processing takes a little bit longer though.

Also the LiveChat function can cancel the contract. But therefore you must answer some questions in advance so you will be redirected to the right collaborator.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Susan_
    Slimmerik
    Forum|alt.badge.img+21
    • Susan_
    • Oud Moderator
    • Antwoord
    • October 15, 2019

    Hi@RenatoLeite , welcome to our Forum and thank you for your message.

    I understand it's difficult to cancel your subscription with KPN via chat or our call center. I think the message that we cannot reach you through the Forum is a bit strange, because you do post this message on the Forum and that's how we work. Unfortunately, I cannot cancel a subscription, and certainly not without proper verification. If the subscriptions have already served their contract, you can reach KPN by telephone at +31612001200 to cancel it. Say the words 'opzeggen mobiel' and you will be redirected to a colleague of mine.

    You can also do it online. The processing takes a little bit longer though.

    Also the LiveChat function can cancel the contract. But therefore you must answer some questions in advance so you will be redirected to the right collaborator.

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Susan_
    Slimmerik
    Forum|alt.badge.img+21
    • Susan_
    • Oud Moderator
    • October 21, 2019

    @RenatoLeite, did the cancellation ultimately succeed?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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