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Delivery time estimate on order is not truthful

  • July 9, 2026
  • 1 reactie
  • 37 keer bekeken
J
Nieuwkomer

I find it extremely misleading how you can say if i order before 9 it will be delivered the next day. Then the couriers sends a message and you must wait almost 1 week or longer for the device.  Dont say something if you cannot gaurantee this, i feel that its false advertising. And you only see this when the order is placed and fees are paid. Very misleading.

    1 reactie

    Alex van KPN
    Moderator
    Forum|alt.badge.img+27

    Hi ​@JohanV97, welcome to our community. 

    I'm sorry to hear this has been your experience. I completely understand how disappointing it is to place an order based on a promised delivery time, only to find out afterwards that the actual delivery date is much later.

    When we communicate "ordered before 9:00 PM, delivered the next day" we aim to provide a reliable indication of delivery times. However, this depends on factors such as stock availability and the delivery capacity of our courier partners.
    I hope that you'll receive your device soon and that you'll be able to enjoy it without any further delays.
     

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