I recently switched to KPN in hope of better coverage when traveling abroad. I currently have an iPhone 14 Pro from the US (not sim locked as I have had other dutch providers) which means there is no slot for the SIM card. Luckily I kept my old phone where I could activate my new KPN SIM card.

Yesterday I received a notification from KPN that my phone number had been moved to the new subscription. Both yesterday and today I have tried to install the Esim following the guide provided by KPN but it does not work. Either I get an error message early on in the process or I make it all the way through and when it is trying to activate it fails and tells me to contact KPN.

I have contacted KPN support numerous times and they’re unable to help… 

Is there anything I can do besides going to a store? I am in Denmark at the moment and unable to visit a physical store.

Let me know if any extra info is needed!