I can't unblock my phone

Hi ​@sonyadevi 

Welcome to the KPN community.

It's great that you finally found your mobile phone, and that it wasn't lost.

For security reasons, you need to enter a code to log in to your My KPN account, which you receive by text message.
However, because your eSIM is blocked, you cannot receive this code.

To unblock your eSIM, it's best to call KPN customer service at 0800-0402.
A representative can then unblock your eSIM for you.

You can also visit a KPN Store.
They can also unblock your eSIM for you. Please bring valid identification to the store, as you will be asked to do so.