Skip to main content
Beantwoord

Keep previous number

  • January 21, 2020
  • 2 reacties
  • 363 keer bekeken
Xiaotang
Nieuwkomer

I switched from telefort to Kpn in December 2019. But I mentioned that I wanted to keep my previous number (*******). But lately I received an email from Kpn. It said that you have canceled my number porting request because I didn’t give additional information you requested. Could you please let me know how to keep my previous number. I don’t want to use this new number (********). Thank you so much!

 

Kind regards,

Xiaotang Di 

 

*Admin: gegevens verwijderd i.v.m. privacy

 

Beste antwoord door Susan_

 Hi @Xiaotang, welcome to our KPN Forum.

I understand that you wanted to keep the number, and that this did not happen. I immediately added your details, and I see that we have tried to reach you on this from 2 January. We have sent several text messages and e-mails, to get an agreement on the order with number retention. The last one was on January 7 with the following message: 

SMS YES to 6688
We have not yet received an SMS from you. SMS YES to 6688 to confirm your request and start your transfer request. Do this within 3 working days.

We have not received a response from you, so the order has been processed with a new number. 

What was your previous provider with the number that ends in 89?

I don't know if I can fix this, but I'm going to try!

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Susan_
    Slimmerik
    Forum|alt.badge.img+21
    • Susan_
    • Oud Moderator
    • Antwoord
    • January 24, 2020

     Hi @Xiaotang, welcome to our KPN Forum.

    I understand that you wanted to keep the number, and that this did not happen. I immediately added your details, and I see that we have tried to reach you on this from 2 January. We have sent several text messages and e-mails, to get an agreement on the order with number retention. The last one was on January 7 with the following message: 

    SMS YES to 6688
    We have not yet received an SMS from you. SMS YES to 6688 to confirm your request and start your transfer request. Do this within 3 working days.

    We have not received a response from you, so the order has been processed with a new number. 

    What was your previous provider with the number that ends in 89?

    I don't know if I can fix this, but I'm going to try!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Susan_
    Slimmerik
    Forum|alt.badge.img+21
    • Susan_
    • Oud Moderator
    • January 29, 2020

    Hi @Xiaotang, I have not received a response. Can I still help you with this?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement