I switched from telefort to Kpn in December 2019. But I mentioned that I wanted to keep my previous number (*******). But lately I received an email from Kpn. It said that you have canceled my number porting request because I didn’t give additional information you requested. Could you please let me know how to keep my previous number. I don’t want to use this new number (********). Thank you so much!
Kind regards,
Xiaotang Di
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