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KPN cancels my number without my permission

  • March 2, 2025
  • 1 reactie
  • 21 keer bekeken
L
Nieuwkomer

I have transferred my phone number to KPN from Lebara 3 months ago, and I’ve been using this number perfectly since. Today I got an email from KPN saying that my order of number porting has been cancelled. This email came out of nowhere. And now I don’t have a useable number, I also can’t call customer service because I don’t have an activated SIM card. This is very strange and very annoying. Wondering if anyone else had the same experience.

Beste antwoord door Thomas van KPN

Hi ​@LHHH, welcome to our community! I'm not sure what happened here. Could you visit one of our shops or call from a different phone? I'm afraid this is something you'll need to speak to my colleagues about. You can also DM us on Facebook or Twitter if that's easier.

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1 reactie

Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • March 5, 2025

Hi ​@LHHH, welcome to our community! I'm not sure what happened here. Could you visit one of our shops or call from a different phone? I'm afraid this is something you'll need to speak to my colleagues about. You can also DM us on Facebook or Twitter if that's easier.

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