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Beantwoord

Moved to KPN cell phone and still receiving bills from Lebara

  • May 14, 2025
  • 3 reacties
  • 30 keer bekeken
Darya Tru
Nieuwkomer

Some time ago i got a call from KPN (i had moved to KPN internet before the call) so the lady proposed to move to KPN (cellphone) she told me that KPN would move me from my current provider and didnt have to do anything (it was Lebara). So! I accidentally found out that i am charged by Lebara for several months now!!!!!!!! 

Beste antwoord door Denise van KPN

I definitely understand your questions, ​@Darya Tru. You don't want to pay for two subscriptions at the same time. It seems something has gone wrong when your number was transferred to KPN. My advise would be to give us a call. You can also make a call appointment (click the link). We will then call you at a time of your choosing.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    Michel.uit.Arnhem
    Superuser
    Forum|alt.badge.img+15

    Hi ​@Darya Tru 

    What exactly is your question about this?
    Because that is not entirely clear from your story.

    I understand that you spoke to a KPN employee, and I assume that he applied for a KPN mobile subscription together with you, including number retention.

    It is important whether you have a monthly cancellable subscription with Lebara or a 2-year subscription.
    With a monthly cancellable Lebara subscription you can switch to another provider every month, with a 2-year Lebara subscription you must first complete the contract before you can switch.

    Ik help graag mede klanten met hun vragen en problemen op de Community van KPN. In het verleden ben ik ook werkzaam geweest bij de volgende providers KPN, Ziggo en Vodafone, en heb daardoor veel kennis van zaken. Ik ben daarnaast ook fan en gebruiker van Apple en Fritz! producten, waardoor ik dus veel af weet van deze producten.
    Darya Tru
    Nieuwkomer
    • Darya Tru
    • Auteur
    • Nieuwkomer
    • May 15, 2025

    Hi Michel,

    Thank you for your response.

    My question is: why did your colleague advise me to switch to KPN if I would still need to continue paying both providers? What was the point of the transition then? I was told she would take care of everything regarding the switch, but now I find myself paying two providers at the same time, which is frustrating and confusing.

    Additionally, I would like to know how I can submit a formal complaint — either to cancel my KPN service or to request that KPN resolve all the issues related to my previous provider (Lebara).

    I’d appreciate your guidance on how to proceed with this.

    Appreciate.

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    I definitely understand your questions, ​@Darya Tru. You don't want to pay for two subscriptions at the same time. It seems something has gone wrong when your number was transferred to KPN. My advise would be to give us a call. You can also make a call appointment (click the link). We will then call you at a time of your choosing.

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