Hello there!

After getting in touch with a support agent, I was told to make a topic here because of the problem not being solved. 

The issue is that my messages are not received by several people who I send them to. 

I recently became a KPN customer and got an Unlimited subscription for mobile data, calls, and messages around the whole EU. When I’m sending a message to someone with a Dutch number, everything works fine. When I’m doing the same thing but to a Latvian number (+371…), it never works always the same. For instance, one friend of mine can receive my messages (she has an iPhone, and both typical and iMessages can be received), but when it comes to my parents (not iPhones), and the number stays the same (+371…), the typical message won’t get through and they won’t receive anything even if it shows me that the message is delivered. 

I was told to play with iPhone settings and try to turn off iMessages, which I did and it didn’t help, as well as change the main number from where Send&Receive works - it also didn’t change a thing.

I would really appreciate your assistance in this matter, because I have no idea how to act next.

Thank you!