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Refund request for not working KPN TravelSIM eSIM

  • July 17, 2026
  • 3 reacties
  • 27 keer bekeken
A
Nieuwkomer

Hello,

I am a tourist and ordered a KPN TravelSIM eSIM on July 9th. I have been unable to get it to work, my phone line is down, and I cannot dial the 0800 toll-free number.

I have not used the eSIM. I want to cancel my order within the legal 14-day cancellation period and request a full refund. I do not have a standard KPN account number.

Please send me a private message link here so I can securely send you my email and order confirmation details. Thank you!

Beste antwoord door Michel.uit.Arnhem

Hi ​@AnandaV 

Welcome to the KPN community.

It is naturally annoying if the KPN Travelsim you purchased does not work, and you cannot use it as a tourist.
Did you have your smartphone connected to a Wi-Fi network while downloading and activating the eSIM?
Wi-Fi is necessary to activate the KPN Travelsim eSIM on your smartphone.

You naturally have the right to cancel this order within the statutory cooling-off period of 14 days (right of withdrawal).

The best way to do this is by sending an email to the email address below, to which you will receive a reply as soon as possible.
Your email will go directly to the correct department.

Email address you can send the mail to: kpntravel@kpn.com

Please provide us:

Name:
Order ID:
Issue or Question:
How long will you stay at your destination?:

Wishing you a pleasant holiday in the Netherlands.

    3 reacties

    Michel.uit.Arnhem
    Superuser
    Forum|alt.badge.img+16

    Hi ​@AnandaV 

    Welcome to the KPN community.

    It is naturally annoying if the KPN Travelsim you purchased does not work, and you cannot use it as a tourist.
    Did you have your smartphone connected to a Wi-Fi network while downloading and activating the eSIM?
    Wi-Fi is necessary to activate the KPN Travelsim eSIM on your smartphone.

    You naturally have the right to cancel this order within the statutory cooling-off period of 14 days (right of withdrawal).

    The best way to do this is by sending an email to the email address below, to which you will receive a reply as soon as possible.
    Your email will go directly to the correct department.

    Email address you can send the mail to: kpntravel@kpn.com

    Please provide us:

    Name:
    Order ID:
    Issue or Question:
    How long will you stay at your destination?:

    Wishing you a pleasant holiday in the Netherlands.

    Ik help graag mede klanten met hun vragen en problemen op de Community van KPN. In het verleden ben ik ook werkzaam geweest bij de volgende providers KPN, Ziggo en Vodafone, en heb daardoor veel kennis van zaken. Ik ben daarnaast ook fan en gebruiker van Apple en Fritz! producten, waardoor ik dus veel af weet van deze producten.
      A
      Nieuwkomer
      • AnandaV
      • Auteur
      • Nieuwkomer
      • July 19, 2026

      Thank you so much! I have sent the email.

        Jasper van KPN
        Moderator

        Hi ​@AnandaV, welcome to the community and welcome to the Netherlands. I can imagine it's annoying the connection doesn't work after you've paid for it! I see Michel already answered your question fully. That mailaddress is the best option in this situation. Hopefully it will be resolved quickly.

        "Life is measured in achievement, not in years alone" - Bruce McLaren

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