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residence permit not accepted for mobile subscription

  • September 28, 2020
  • 1 reactie
  • 435 keer bekeken
J
Nieuwkomer

Hi Amina, welcome! I'm sorry to hear you're experiencing difficulties signing up for a contract. It's possible with a Dutch residence permit to arrange a mobile subscription, just like you did for the internet services. My advise to you is to return to the store and try again. If they again say that it is not possible then they need to really explain why. The Dutch residence permit can't be the problem. If you have any questions, let me know 🙂

I’ve got a similar issue, I’ve just relocated to Amsterdam and have my internet with KPN. I Want to get a SIM Only 5G contract for my mobile, however when I went into the KPN store on Saturday with my brand new residence permit I’d only just collected, they said it’s not possible because my permit isn’t valid for 12 months, even though I’d only just picked up the permit that morning. I’m on a one year contract to begin with, with an employers statement that it will be renewed at the end of 12 months. Is this sufficient to get a SIM-Only mobile contract with KPN?

Admin: made a new topic for your question original topic

Beste antwoord door Rutger van KPN

@James M Welcome to our forum. It should be possible to get a KPN contract with residence permit. For people without a Dutch Id card, passport of driving license a BRP (basis registratie personen) is needed. On this BRP should be the word: 

  • 'INGEZETENE'. You can get this at the town hall of your city. 
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Rutger van KPN
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    • Rutger van KPN
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    • October 2, 2020

    @James M Welcome to our forum. It should be possible to get a KPN contract with residence permit. For people without a Dutch Id card, passport of driving license a BRP (basis registratie personen) is needed. On this BRP should be the word: 

    • 'INGEZETENE'. You can get this at the town hall of your city. 
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