Beantwoord

Switched mobile number to KPN but now OTP doesn't work, why?

7 maanden geleden
apr 13, 2026 4:20 p.m. UTC
3 reacties
53 keer bekeken

Richie3007
Nieuwkomer

I ported my number from Vodafone to KPN soon after which I am unable to receive OTP from any platform. Normal SMS works but OTP used for verification doesn’t.

I checked this forum, seen multiple people facing the same issue since 6-year. That’s crazy to know.

Has anyone found a solution, or should I port back to Vodafone?

Beste antwoord door Richie3007

Thanks Thomas, It got fixed today automatically. Seems like i just had to wait a bit longer than expected.

Bekijk origineel

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+24

Thomas van KPN
Moderator
6 maanden geleden
apr 15, 2026 1:50 p.m. UTC

Hi @Richie3007, welcome to our community. Sometimes it seems neccesary to set up your OTP again with it's provider. If that also does'nt solve the issue you can raise a ticket with that company and our customer service. You can schedule a call on kpn.com/english

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