Ive been trying to get a new phone over the past few days. I went to the KPN store this past Saturday and signed up for a contract on an existing phone number. I first told the agent that the number had been cancelled and was set to cancel in December. The agent then told me they cant see anything on their system for the cancellation and would convert that number into a new contract for a phone.
I was told I would get my phone by Tuesday. Tuesday came and I received no communication. I kept checking “my order” which just said “processsing”.
I contacted the help centre 3 times who just said i must wait. It eventually got today where I had enough and went to the KPN store again. They then said there was some issue and the order didnt go through properly.
Im pretty sure this has to do with the systems and my number/contract due to be cancelled.
I placed another order with the KPN agent but it seems the same thing is happening. Can someone competent and higher up please look into this and fix whatever is going on?! I can’t be the one to keep contacting KPN to get this sorted.