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Vóór 21:00 besteld, morgen in huis klopt niet. Levertijd is 5 dagen

  • September 25, 2026
  • 3 reacties
  • 52 keer bekeken
Nieuwkomer

KPN website: Vóór 21:00 besteld, morgen in huis.

After placing a 1200 EUR order,

AMP delivery: 5 days minimum.

The calendar contains all available days and times. Unfortunately, we cannot offer a faster alternative through our contact center. they dont pickup the phone, I was waiting for 20 minutes on the line.

I have a flight before delivery time, so cannot get the phone and the SIM. and KPN already scheduled my mobile number transfer, so it will be disconnected tomorrow, the delivery could not even reach out to me.

Any idea?

Should I cancel the order? 

Thanks

Beste antwoord door Alexandra van KPN

Hi and welcome to our Community ​@arichen! It's a bit busy at the moment, therefore we weren't able to visit your topic and question sooner.

I'm sorry to hear that the delivery turned out to be later than expected, after you placed the order. I can imagine that it's troublesome, especially if you have a flight to catch. Did you manage to contact our customer service in the meantime for help with this? Another option for a next time may be to visit the KPN shop nearby. They may have some phones in stock and otherwise our colleagues over there can help you to review an order and look at the possibilities.

I really hope it worked out in the meantime, and hope you'll be having a good flight!

Bekijk origineel

    3 reacties

    Alexandra van KPN
    Moderator
    Forum|alt.badge.img+22

    Hi and welcome to our Community ​@arichen! It's a bit busy at the moment, therefore we weren't able to visit your topic and question sooner.

    I'm sorry to hear that the delivery turned out to be later than expected, after you placed the order. I can imagine that it's troublesome, especially if you have a flight to catch. Did you manage to contact our customer service in the meantime for help with this? Another option for a next time may be to visit the KPN shop nearby. They may have some phones in stock and otherwise our colleagues over there can help you to review an order and look at the possibilities.

    I really hope it worked out in the meantime, and hope you'll be having a good flight!

    Life begins after coffee ฅ^•ﻌ•^ฅ
    Nieuwkomer
    • arichen
    • Auteur
    • Nieuwkomer
    • October 8, 2026

    The website and email directs to the delivery service phone number, which I called and was waiting for an agent to handle my call for 30 minutes, then I hung up. It also defined the delivery slot is between 8-18. Was not possible the reschedule or get more precise hours. Only in the morning they sent a message it will be after 16pm, actually happened around 5pm. I missed my flight and had to buy new tickets for the next day because of that. Failed customer care.

    Alexandra van KPN
    Moderator
    Forum|alt.badge.img+22

    I'm sorry to hear this ​@arichen! If you ever have questions about an order, or something that is dependent on time, I'd advice you to make a call-back appointment or contact us through Facebook or X. Those are the fastest ways to get answers to your questions or get help when needed. Of course you're welcome to ask your questions here through our Community, but it isn't a speedy way to get help when you need it asap. 

    Life begins after coffee ฅ^•ﻌ•^ฅ

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