My old phone has a normal SIM card, the new an eSim, when setting up, I get the error “The SIM in your old iPhone does not support eSIM transfer. Contact KPN NL for assistance”
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Hello
Are you trying to transfer your apps and setting with the Apple transfer tool?
That doesn't work for a KPN e-sim or sim to e-sim.
You'll have to use the MijnKPN app to install it on your new phone.
See this article about e-sim:
If you can't get the e-sim working maybe it's easier to go to a KPN store or call the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).
Reageer
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