My old phone has a normal SIM card, the new an eSim, when setting up, I get the error “The SIM in your old iPhone does not support eSIM transfer. Contact KPN NL for assistance”
Beantwoord
Your SIM is not supported
Beste antwoord door Anonymous
Hello
Are you trying to transfer your apps and setting with the Apple transfer tool?
That doesn't work for a KPN e-sim or sim to e-sim.
You'll have to use the MijnKPN app to install it on your new phone.
See this article about e-sim:
If you can't get the e-sim working maybe it's easier to go to a KPN store or call the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.
Hello
Are you trying to transfer your apps and setting with the Apple transfer tool?
That doesn't work for a KPN e-sim or sim to e-sim.
You'll have to use the MijnKPN app to install it on your new phone.
See this article about e-sim:
If you can't get the e-sim working maybe it's easier to go to a KPN store or call the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).
1 persoon vindt dit leuk
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.