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Your SIM is not supported

  • September 20, 2024
  • 1 reactie
  • 136 keer bekeken
M
Nieuwkomer

My old phone has a normal SIM card, the new an eSim, when setting up, I get the error “The SIM in your old iPhone does not support eSIM transfer. Contact KPN NL for assistance” 

Beste antwoord door Anonymous

Hello @Marvin W 

 

Are you trying to transfer your apps and setting with the Apple transfer tool?
That doesn't work for a KPN e-sim or sim to e-sim.

You'll have to use the MijnKPN app to install it on your new phone.
See this article about e-sim:

 

If you can't get the e-sim working maybe it's easier to go to a KPN store or call the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

A
  • Anonymous
  • Antwoord
  • September 20, 2024

Hello @Marvin W 

 

Are you trying to transfer your apps and setting with the Apple transfer tool?
That doesn't work for a KPN e-sim or sim to e-sim.

You'll have to use the MijnKPN app to install it on your new phone.
See this article about e-sim:

 

If you can't get the e-sim working maybe it's easier to go to a KPN store or call the KPN customer service 0800-0402 (mo to fr 08.00 - 18.00, sa 08.00 - 17.00).

Jan van KPN

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