Skip to main content
Vraag

A power adapter is missing in the installation package

  • July 7, 2026
  • 2 reacties
  • 27 keer bekeken
B
Nieuwkomer

I have received my installation package today but I only received 1 power adapter , so Ieither plug it in to the modem or to the little black box on the wall but either way internet will not work. 

How can I get the missing one? 

I am afraid that they switch off my internet from my current provider tomorrow and since I am working from home I will not be able to continue my job. 

Possible maybe to pickup one in person in one of the KPN Stores? 

    2 reacties

    bnh
    Superuser
    Forum|alt.badge.img+12
    • bnh
    • Superuser
    • July 7, 2026

    You can call customer support and they’ll send you a replacement straight away.

    The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

    Opening hours:

    • Monday to Friday from 08:00 to 18:00
    • Saturday from 08:00 to 17:00
    • Sunday closed
    • For outages, KPN is available 24/7.

    You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

    Nokia XGS-PON ONT - UCG Fiber, U7 Pro XGS, U6 Pro - SuperFiber 4 Gbit/s - NLZIET AppleTV App
      B
      Nieuwkomer
      • BLD
      • Auteur
      • Nieuwkomer
      • July 7, 2026

      You can call customer support and they’ll send you a replacement straight away.

      The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

      Opening hours:

      • Monday to Friday from 08:00 to 18:00
      • Saturday from 08:00 to 17:00
      • Sunday closed
      • For outages, KPN is available 24/7.

      You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

      thank you for your quick advice here! will give it a try tomorrow! 

       

        De Kennisbank

        Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

        ...

        Community voorwaardenAccessibility statement