Hi,
I have an Experia Box v12 and tried everything to change the password of my WiFi and didn't manage to do it. I couldn't open the admin site on Chrome so I downloaded Firefox and I managed opened the site on Firefox but I always get an error so I tried changing it with https://www.kpn.com/service/internet/wifi/ change/servicetool-wifi-ssid-change password.htm this site and also failed. So what should I do to change my password?
Can't log in to the Box 12 to change the Wifi password
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Hi
In our Knowledge Base we have an article in logging in to the Box, the bit in yellow gives extra tips when it doesn't work right away: Inloggen webinterface KPN Box 12.
It is in Dutch, but with Google Translate it can help you.
So if I understand corectly, logging in to that site does work? Where do you get the error you can't change the password? Is that on the login page, or do you mean in the Wifi settings? If it helpt you can share screenshots of what you see. Make sure to hide private information in them, like your ip address.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.