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Fiber NT box is mssing

  • February 18, 2023
  • 3 reacties
  • 37 keer bekeken
A
Nieuwkomer

I ordered KPN Fiber Internet as check showed i can avail same.But:-Box came without fiber optic box.

so my query is who is responsible for that  and how to resolve it.

I need internet badly for my work.

Beste antwoord door Sanne van KPN

Hi @ayankbasu and welcome to our forum.

If there's no way of connecting your hardware now then you’d best contact us by calling 0800-0402. Tell the ‘robot’ that you have no services and you should be connected to a colleague of mine. For malfunctions and interruptions in services we’re available 24/7 and calling is the quickest way to get this sorted. Hopefully that way you'll have the solution soon! 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Sanne van KPN
Moderator
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  • Sanne van KPN
  • Moderator
  • Antwoord
  • February 18, 2023

Hi @ayankbasu and welcome to our forum.

If there's no way of connecting your hardware now then you’d best contact us by calling 0800-0402. Tell the ‘robot’ that you have no services and you should be connected to a colleague of mine. For malfunctions and interruptions in services we’re available 24/7 and calling is the quickest way to get this sorted. Hopefully that way you'll have the solution soon! 

~(˘▾˘~) (~˘▾˘)~
A
Nieuwkomer
  • ayankbasu
  • Auteur
  • Nieuwkomer
  • February 20, 2023

I called service desk and they  appointed one technician to visit my home on 22nd.

But it is really disappointing as kpnnetwork is showing fiber connection is available but actually it is not.

Being an KPN employee it give more discomfort

Sanne van KPN
Moderator
Forum|alt.badge.img+20

@ayankbasu I understand. Hopefully the mechanic has visited by now and everything is up and running. If you’re still running into any issues, do let me know! 

~(˘▾˘~) (~˘▾˘)~

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