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How do I connect a Unifi Cloudgateway Fibre directly to my ONT?

  • February 28, 2026
  • 0 reacties
  • 11 keer bekeken

Hi Community, 

I am trying to connect my Unifi Cloudgateway Fibre direct to KPN’s ONT using the following steps:

  1.  I have used the ethernet cable provided by KPN to plugin to Port 5
  2. During connection I selected the manual configuration option and entered the MAC address of my KPN box 12 router and waited for the system to update.
  3. I then entered my pppoe details 
  4. Set the vlan id to 6 
  5. set the primary and secondary DNS server IPv4 and saved. 

After the above steps I am then taking to the internet speed page where I can see a connection, but then quickly after that the device looses connection to the internet and the data light on the ONT turns blue. 


Can someone please let me know where I am going wrong because I have been going at it for 2 days now and still unable to access the internet.


Thank you in advance.​​​​​​​