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How do I connect a Unifi Cloudgateway Fibre directly to my ONT?

  • February 28, 2026
  • 1 reactie
  • 16 keer bekeken

Hi Community, 

I am trying to connect my Unifi Cloudgateway Fibre direct to KPN’s ONT using the following steps:

  1.  I have used the ethernet cable provided by KPN to plugin to Port 5
  2. During connection I selected the manual configuration option and entered the MAC address of my KPN box 12 router and waited for the system to update.
  3. I then entered my pppoe details 
  4. Set the vlan id to 6 
  5. set the primary and secondary DNS server IPv4 and saved. 

After the above steps I am then taking to the internet speed page where I can see a connection, but then quickly after that the device looses connection to the internet and the data light on the ONT turns blue. 


Can someone please let me know where I am going wrong because I have been going at it for 2 days now and still unable to access the internet.


Thank you in advance.​​​​​​​

1 reactie

Remco van KPN
Moderator
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Hi ​@IDuah, welcome to the KPN Community. I'm not really sure what the issue is. I'm not familiar with this device, but maybe another member of the community can assist you further. You can find the technical requirements on our site but these are in dutch.