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How do I install a new modem on my fiber connection?

  • 25 december 2024
  • 8 reacties
  • 61 keer bekeken

I just moved into a house and had a KPN modem sent to me to connect. I found the connection box in the utility closet, but don’t know where to connect the model to it. Am I just being dumb?

 

Beste antwoord door Maikel Drost

bfrankphoto schreef:

KPN Small Business Internet 1 Gbit/s 

ah fiber optic 1gb you are missing the fiber optic module. tomorrow indeed even calling with kpn

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8 reacties

Maikel Drost
Helper
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  • Helper
  • 345 reacties
  • 25 december 2024

you got a modem and a fiber optic module in your package. you cross the fiber optic module over this connection


  • Auteur
  • Nieuwkomer
  • 3 reacties
  • 25 december 2024
Maikel Drost schreef:

you got a modem and a fiber optic module in your package. you cross the fiber optic module over this connection

Just a modem, power cord and an ethernet cable.


Maikel Drost
Helper
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  • Helper
  • 345 reacties
  • 25 december 2024

that won't work without a fiber optic module. or is it maybe dsl. what does it say in your welcome letter what the type of connection is


Maikel Drost
Helper
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  • Helper
  • 345 reacties
  • 25 december 2024

for fiber optic you need this module. and for dsl one of these connections
 

 


  • Auteur
  • Nieuwkomer
  • 3 reacties
  • 25 december 2024

KPN Small Business Internet 1 Gbit/s 


  • Auteur
  • Nieuwkomer
  • 3 reacties
  • 25 december 2024
Maikel Drost schreef:

for fiber optic you need this module. and for dsl one of these connections
 

 

I do have this in the living room, but nothing to connect to it. I can contact support tomorrow to find out what’s up


Maikel Drost
Helper
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  • Helper
  • 345 reacties
  • Antwoord
  • 25 december 2024
bfrankphoto schreef:

KPN Small Business Internet 1 Gbit/s 

ah fiber optic 1gb you are missing the fiber optic module. tomorrow indeed even calling with kpn


Jeroen van KPN
Moderator
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  • Moderator
  • 11396 reacties
  • 30 december 2024

Hello ​@bfrankphoto, did you call our customer support? Because they can provide you with a solution.