Need help to activate prepaid e-sim from abroad

Hi, 

Until recently I had a mobile contract with KPN. Now I went on a longer vacation abroad and changed this contract to a prepaid, so I can keep my phone number. Because I have a new device i need to active the ESIM for this prepaid card. 

Can you please activate my ESIM for this phone number: *** and send me the data to my mijnKPN account or to my email (which is connected to the account)?

Oh and it is really frustrating, that it is basically impossible as an english speaker to get help from KPN from abroad. The chatbot is useless, callback procedures dont work in my case and the hotline for calls from abroad is only in Dutch and hangs up after 2 mins… 

Please help me ! Thanks!

Till

Admin: phone number hidden because of privacy