Internet outage and technician can't come until next week

I am extremely dissatisfied with the reliability of your internet service and the way these issues are being handled.

A couple of months ago, my Wi-Fi stopped working on a Thursday evening, leaving me without internet for almost a week. We had to repeatedly chase KPN just to get a technician sent out.

Now, in October, the same issue has happened again, and the earliest technician appointment is only on Tuesday. Am I expected to go without internet for another several days?

What exactly am I paying for if my internet keeps failing and I have to chase your team every time to get it fixed? This is unacceptable, especially when the same problem keeps recurring within a few months.

I expect KPN to arrange an urgent solution, investigate why this keeps happening, and provide appropriate compensation for the periods without service.

Please treat this as a formal complaint and provide a concrete solution rather than a generic response.