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Hi,

I received the package with the router and cables 3 days ago, and in the box it says that the activation date is the 28/08/2020, however, the wifi signal is received but there is no internet access.

Could you please help me understanding what happened? 

Hi @Paola Ibarra . Welcome to the forum.

Sorry to read your connections isn't working yet. You hooked up the experiabox? What lights turned on?

Can you please fill out your profilepage and give me a headsup by replying here? 

Hi @Erwin_ , thank you for your reply. The power and wifi lights are on and the internet light is blinking. It seems like it hasn't been activated. I have filled out my profile page. I hope you can help me further. 

 

Thanks you for filling your profilepage. The order is not ready yet. My colleagues are working to resolve this problem as soon as possible. As soon as the order is ready for delivery, they will contact you. Our apologies for this delay. :disappointed_relieved:

 

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