Activation cost discount not applied

Hi @Activation costs and welcome to our forum! 

Odd that they were still charged when they shouldn't have been. 😕

When you look at the order confirmation you received, was it mentioned there that no activation costs were involved? 
If not, then unfortunately they cannot be reimbursed. 
If they are mentioned on there, could you then fill out your forum profile as completely as possible, and let me know here when you’ve done so? 

Then I can take a look!