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Billed an extra month, in spite of switching to different provider

  • July 17, 2023
  • 1 reactie
  • 18 keer bekeken
O
Nieuwkomer

Hi,

I cancelled my subscription at the last day of my contract at 5th of July. But at 7th of July I got a new invoice. Apparently it’s charged from my bank account at 12th of July.

How can I get refund for this?

Thanks in advance.

Beste antwoord door Ik_Combineer

KPN always bills a month forward, so the system doesn't know you have canceled the contract. Next time the billing system wants to make an invoice it will see that you have canceled the contract at 5th of July and it will make an credit invoice (send money back) that you've paid too much.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Ik_Combineer
    KPN medewerker
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    • Ik_Combineer
    • KPN Monteur
    • Antwoord
    • July 17, 2023

    KPN always bills a month forward, so the system doesn't know you have canceled the contract. Next time the billing system wants to make an invoice it will see that you have canceled the contract at 5th of July and it will make an credit invoice (send money back) that you've paid too much.

    KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, Fusielas, AS+, KPN EEN MKB Uitgebeid. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-

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