Skip to main content
Beantwoord

Can you please tell me when will I receive my first invoice?

  • apr. 25, 2023 8:12 a.m. UTC
  • 4 reacties
  • 114 keer bekeken
Nieuwkomer

Hello,

Can you please tell me when will I receive my first invoice? 
 

Yesterday I received this message:

”Beste klant, vandaag start uw nieuwe factuurmaand. Uw actuele bundelstand is beschikbaar op de MijnKPN app. Groet, KPN”

 

but invoice nowhere to be found.

 

I don’t wanna get to debt or anything, every advice counts. 
 

Thank you! 🙂

Beste antwoord door RBxx

The invoice normally appears in the MijnKPN app 3-4 days after the message you've received.
The amount due will be debited from your bankaccount one week later.

Bekijk origineel
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • Antwoord
  • apr. 25, 2023 8:25 a.m. UTC

The invoice normally appears in the MijnKPN app 3-4 days after the message you've received.
The amount due will be debited from your bankaccount one week later.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • apr. 30, 2023 3:51 p.m. UTC

    Hi @Lukinemi   Have you already received the invoice? It should be available in MijnKPN by now.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Nieuwkomer
    • Lukinemi
    • Auteur
    • Nieuwkomer
    • apr. 30, 2023 3:55 p.m. UTC

    Hi @Lukinemi   Have you already received the invoice? It should have been sent by now.

     

    Yes I did, but it was after almost one and half months which I understand now since it’s my first invoice and I started in the middle of the month but it’s the reason why it was concerning.

    Thank you for your help. :)

      RBxx
      Superuser
      Forum|alt.badge.img+23
      • RBxx
      • Superuser
      • apr. 30, 2023 4:02 p.m. UTC

      OK, that's clear. The first invoice often takes a bit longer.
      I had the same experience when I started my subscription last year. From now on, you will receive an invoice once a month on the same day.

      Glad I could help you.

      Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |

        De Kennisbank

        Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

        ...

        Community voorwaardenAccessibility statement