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Cancellation due to emigration is going very poorly

  • April 20, 2026
  • 1 reactie
  • 22 keer bekeken
U
Nieuwkomer

This will be a rant and my review of KPN.

I got my KPN mobile phone and internet plus TV in 2024 when I got in the Netherlands and my inital opinion was positive but it quickly changed. It started with frequent internet failure due to maintenance bud it escalated with customer support.

 

Honestly in my life I never experienced worse customer support. Their employees are all nice and friendly but frankly uselessy. Due to personal circumstances I am moving out of the Netherlands and I wish to cancel my service and oh boy. I initially went in person where an employee told me they cannot do anything only online, interesting but ok so I went home and filled everything and got an email that they will get back to me in 5 working days…it has been 3 weeks. Then I spent an HOUR over the phone with multiple agents who basically say: you have to wait and send an email…so I do that. I send three emails over the week and still nothing, then I spend an HOUR AGAIN and they say they will get back to me. They did…with A NEW FORM FOR SAME INFORMATION.

Honestly what is the point of your customer support if in person you cannot do anything, over the phone gets you nothing AND THEY IGNORE YOUR EMAILS. Honestly terrible service, just atrocious customer support and I hate the service and KPN.


If you have any choice for the provider AVOID KPN

1 reactie

Erwin van KPN
Moderator

Hi ​@Unhappy user . Welcome.

First of all, thanks for taking the time to share this. I can imagine how frustrating it must be to go through the same process multiple times and still feel like you’re getting nowhere. Especially when you’re in the middle of a move abroad, you really don’t need this kind of hassle.

From what you describe, it sounds like your cancellation request (based on emigration) hasn’t been picked up properly or is stuck somewhere in the process. That’s obviously not how it’s supposed to go, so apologies for the experience so far.

For you personally, I’m especially curious: has this been resolved in the meantime, or are you still waiting for a final confirmation?

For anyone else reading along, here’s how the emigration cancellation process is intended to work.

 

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