Dear KPN,
I left the Netherlands over a month ago and have been trying to cancel my internet subscription. According to your policy, I could do so by providing a work contract from my new country, which I did.
However, my request was rejected because I was still registered in the municipality.
I explained that I needed to remain registered temporarily to complete the import process for my car, as my insurance was linked to my Dutch address. Despite this, I was told that I had to deregister before proceeding with the cancellation. I complied.
Since deregistering from my municipality a month ago, I have successfully:
-
Canceled my Dutch license plate
-
Paid and received adjustments for water and garbage taxes at my new address
-
Filed my Dutch IRS
At this point, the only remaining link to the Netherlands is my KPN subscription. I provided an official document from the Municipality confirming my de-registration, yet my request was rejected again.
Why is this document not being accepted? It is an official record from the municipality, which you can verify directly with them.
I have proven that I no longer reside in the Netherlands and no longer use your services. However, I continue to be charged, and I will not pay for another month of service I do not need.
This process should be straightforward—other agencies such as the RDW have been efficient and cooperative. I fail to understand why KPN is making this unnecessarily difficult.
I have always paid my bills on time, but I no longer want this service. I have provided multiple valid documents, including:
-
My new work contract
-
Proof of residence in my new country
-
My official de-registration from the Municipality
Now, you are asking me to pay for an additional document just to meet an internal requirement, despite already having valid proof of my relocation.
I kindly ask you to accept the documents I have submitted and process my cancellation immediately.
Looking forward to your prompt resolution.
Best regards
