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Cancelled my subscription but still receiving invoices

  • July 15, 2023
  • 2 reacties
  • 28 keer bekeken
C
Nieuwkomer

I canceled my subscription 2 months ago but still receive invoices ans kpn gets my money by bank informations they has during m’y suscription with them

Isn’t there a problem???

I even sent the modem and stuff back just stop taking my money

Beste antwoord door Thomas van KPN

Hi @Carla12245, welcome to our forum!
You've also received confirmation that the subscription is cancelled?

As you pay ahead it's possible you've paid a month too much but you should get it refunded on the final invoice.

If something went wrong with the cancellation I advise you to give my colleagues a call on 0800-0402 (monday-friday from 08:00 till 18:00 or on saturday between 08:00 and 17:00)

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    2 reacties

    Thomas van KPN
    Moderator
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    Hi @Carla12245, welcome to our forum!
    You've also received confirmation that the subscription is cancelled?

    As you pay ahead it's possible you've paid a month too much but you should get it refunded on the final invoice.

    If something went wrong with the cancellation I advise you to give my colleagues a call on 0800-0402 (monday-friday from 08:00 till 18:00 or on saturday between 08:00 and 17:00)

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    C
    Nieuwkomer
    • Carla12245
    • Auteur
    • Nieuwkomer
    • July 19, 2023

    Hello

    of course i received a confirmation I even sent back the equipements but you are still considering me as a subscriber. 
    After 30 minutes pending on the phone I finally had someone answering telling me to wait the initial end of my contract in september 2023. 
     

    Such a poor customer service

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