Skip to main content
Vraag

Double payment for the 1st internet invoice and no refund after 14 days

  • August 31, 2023
  • 1 reactie
  • 17 keer bekeken
D
Nieuwkomer

Hi, we’re facing an issue of double payment for the 1st internet invoice. We have paid the invoice manually on 14th and two days later on 16th the account was charged with direct debit. We have read the forums and waited 14 days, but we haven’t received the refund. How can we proceed in such situation?

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Remco van KPN
    Moderator
    Forum|alt.badge.img+16

    Hi, that's most unfortunate and i'm sorry the refund is taking so long. Sometimes it can take longer to process the refund. I would advise you to contact our collections department during business hours on 0800-0402. 

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement