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Ended my contract with KPN but payed for a whole month, do i receive a credit?

  • January 19, 2024
  • 1 reactie
  • 26 keer bekeken
Maciej Kaczmarek
Nieuwkomer

Hi

 

In December I changed my Internet provider. I had a new service from December 19th onwards and I have been paying for that since. Nevertheless, on December 15th I got the bill from KPN for the period from December 15th to January 15th that I paid. Since I used KPN internet only for 4 days and I paid for the entire month, I would like to get my money back. How can I do it?

 

 

Beste antwoord door Alex van KPN

Hi @Maciej Kaczmarek, welcome to our community. 

This is because the invoice has been generated before the termination of your contract. You will receive a final invoice with a correction starting from the end date, in this case December 19th. You don't have to do anything for this, it will be generated automatically. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Alex van KPN
Moderator
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  • Alex van KPN
  • Moderator
  • Antwoord
  • January 21, 2024

Hi @Maciej Kaczmarek, welcome to our community. 

This is because the invoice has been generated before the termination of your contract. You will receive a final invoice with a correction starting from the end date, in this case December 19th. You don't have to do anything for this, it will be generated automatically. 

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