How can i get KPN to cancel my subscription?

Hi ​@cancel_subscription, welcome to our community! I'm sorry to hear that it's been such a struggle to cancel your subscription.

Did my colleagues tell you why the evidence isn't sufficient? e-mailing the right documents should be sufficient to cancel the subscription.

All information on cancelling when moving out of the country is on kpn.com/emigreren 
All information on contacting is in english is on kpn.com/english, you can also schedule a calling appointment there.

No your colleague couldn't see why my evidence wasnt sufficient and I sent what was asked of me.

I heard nothing back besides payment request for a service I have canceled and for which the devices have been returned.

Your team keeps tryign to call my dutch number but it wont work anymore and scheduling a call using my UK number is not possible on the system.

I will not be calling KPN again as I have called 3 different times to confirm this process was proceeding. So I will not take out a special call package just to have nothing resolved again.

So again I ask for a email address where I can submit a complaint or talk to an actual human. As KPN goes out their way to make this process inpersonal and have a million hurdles in the way. 

I started this process ages ago and KPN is still dragging its feet. I did use the above links when i started the process and thats how I landed in this situation being harassed by KPN emails with on one but a AI agent responding. FYI the ai agent isnt helpful with any real problem.

I don't have a different e-mail adress you could use to reach my colleagues, which adress did you use to send the additional information?
Although I can't change anything about the situation I can take a look at the current status. Could you fill in your community profile?