Hi @Sebek97, welcome to our forum!

I'm not sure why your contract would have gotten cancelled either, did you place a second order?
Did you check your orderstatus online? Did you get a confirmation e-mail? These should give you some information on when your activation date would be.

The quickest way to get someone to check your order is by calling us on 0800-0402 or by visiting a shop

Once I ordered the same activation was on 14 I did not get an email about the activation only confirmation. The second time I ordered in the store together with the gentleman from the service. I got my order number. The date of activation. Unfortunately, before activation, checking the status of the order I saw that it was canceled. I went to the store again, where it turned out that they could not check why the order was canceled. I would like to renew to place an order but I am waiting for the promotion with Once I ordered the same activation was on 14 I did not get an email about the activation only confirmation. The second time I ordered in the store together with the gentleman from the service. I got my order number. The date of activation. Unfortunately, before activation, checking the status of the order I saw that it was canceled. I went to the store again, where it turned out that they could not check why the order was canceled. I would like to renew to place an order but I'm waiting for the promotion from the TV

Ah that is a shame, I could take a look if I can find why the orders were cancelled but I can't promise anything as I have the same data as my colleagues on the phone.
Could you fill your adress in your profile and let me know?

Here on the forum I can't help you with placing your order, with or without promotions.