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I accidently paid the invoice in the wrong currency, what to do?

  • December 18, 2023
  • 2 reacties
  • 46 keer bekeken
T
Nieuwkomer

Hi, while paying for my internet invoice, I accidentally sent the correct amount but the currency switched from EUR to PLN. Is there a way for me to get the money back and send it properly in EUR?

Beste antwoord door Jasper van KPN

Hi @TymonCz, welcome to the forum. When you've paid more than the invoice, the amount will be refunded automatically after a few weeks. I don't know the specifics about this, you can call us at 0800-0402. They will be able to tell you more details about that.

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2 reacties

T
Nieuwkomer
  • TymonCz
  • Auteur
  • Nieuwkomer
  • December 18, 2023

Note: I resent the money in the correct currency as to avoid my account being blocked. Who can I contact to have the payment in PLN resent back to me?

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • December 19, 2023

Hi @TymonCz, welcome to the forum. When you've paid more than the invoice, the amount will be refunded automatically after a few weeks. I don't know the specifics about this, you can call us at 0800-0402. They will be able to tell you more details about that.

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