The welcome gift will be sent by Sidekix as soon as your connection has been activated, your modem has been connected and the 14-day cooling-off period has expired. You will then receive an email with a Track & Trace. You can track your package with this.Have you received the email and are you still waiting for your gift? Then it is best to contact Sidekix. They can be reached on workdays from 8 a.m. to 9 p.m. and on Saturdays from 10 a.m. to 4 p.m. via telephone number 088 6237 006. Sidekix is ​​about delivering the gifts and can tell you more about that.Has your subscription been active for more than 2 weeks and have you not yet received an email from us? Please contact us by telephone on 0800 0402.source

Hi @RoanV, I see @VwDt provided you with the correct information about the proces with our welcoming gifts. It's a few days later and I'm quite hopeful you have received the email about the delivery by now 

If I'm wrong, can you please update your profiel and give me a heads up if you’ve done so, so I can take a look at your subscription?

@Maja_ @VwDt

It seems like I just needed to have some patience after all. I did receive my gift in the days following and did not take much longer than 3-4 days. I did call the suggested number to confirm the shipment and was informed all was processed correctly. Already enjoying the TV. Thanks for your help!! :) 

That's some good news @RoanV 🥳 

Have fun with the tv and your new subscription!