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I get an error when I try to change my subscription plan "U kunt uw abonnement niet wijzigen, omdat een wijziging naar ander product niet is toegestaan of omdat er een wijzigingsverzoek in behandeling is."

  • 21 augustus 2023
  • 4 reacties
  • 134 keer bekeken
E
Nieuwkomer

Hi

I can’t change my plan. I receive this error:
U kunt uw abonnement niet wijzigen, omdat een wijziging naar ander product niet is toegestaan of omdat er een wijzigingsverzoek in behandeling is.
 

Beste antwoord door Erik van KPN

I've looked into it and found the problem, @Elshan. You started your contract this month. Your plan is changeable on a monthly basis. This means that you will need to sit out the first month, and then you can change the plan. Which, for you, is on september 11. 

 

In regards to cancelling, you are beyond the 14 day free annulment period. Which means that, for a cancellation, you would have to pay the entire cost of the annual contract at once.

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    4 reacties

    Erik van KPN
    Moderator
    Forum|alt.badge.img+32
    • Erik van KPN
    • Moderator
    • 29111 reacties
    • 24 augustus 2023

    Hi @Elshan, welcome to the forum! This error means that either there is already an open change waiting to be completed. Or you are trying to make a change in your plan that isn't allowed. Without further data I can't tell which of the two cases it is. So, if you could fill out your forum profile and tell me what it is you are trying to change, I can help you further.

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
    E
    Nieuwkomer
    • Elshan
    • Auteur
    • Nieuwkomer
    • 2 reacties
    • 27 augustus 2023

    KPN is terrible. 20 GB is very small, and I can't change the plan. I have already spent more than 40 EUR to buy internet... I am very regret that I chose KPN.

    E
    Nieuwkomer
    • Elshan
    • Auteur
    • Nieuwkomer
    • 2 reacties
    • 27 augustus 2023

    How much do I need to pay to cancel my annual contract?

    Erik van KPN
    Moderator
    Forum|alt.badge.img+32
    • Erik van KPN
    • Moderator
    • 29111 reacties
    • Antwoord
    • 29 augustus 2023

    I've looked into it and found the problem, @Elshan. You started your contract this month. Your plan is changeable on a monthly basis. This means that you will need to sit out the first month, and then you can change the plan. Which, for you, is on september 11. 

     

    In regards to cancelling, you are beyond the 14 day free annulment period. Which means that, for a cancellation, you would have to pay the entire cost of the annual contract at once.

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

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